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FAQ :


  • 1. Can I call from my land line home, mobile and computer (WebPhone & Soft phone) with one account and one bill?
    Yes.


  • 2. Can I use your services from anywhere in the world using my cell phone?
    Yes. You can do that using CallBack services. In the US, you can call using our Local Access service by dialing a local access number.


  • 3. Can I use your services without creating an account?
    Yes, just Buy a Pin Number and start calling using our WebPhone.


  • 4. Where can I buy Omneai's services?
    You can buy Pins online, agents, or a store.


  • 5. What countries numbers can I buy?
    At this time only Iraqi numbers?


  • 6. Can I receive calls when I buy numbers? Can I forward incoming calls if I am not available on the computer?
    Yes, you can forward incoming calls to any landline or Mobile number in the event you are not available on the computer using our standard Rates.


  • 7. Why do I get eco on the line?
    You must use a headset to get rid of it.



  • Q: DOES WEBPHONE WORK ON FIRE FOX, GOOGLE CHROME AND SAFARI WEB BROWSERS ?
    Yes, supported Web Browsers are Microsoft's Internet Explorer, Fire Fox, Google Chrome, Safari and other Mozilla based web browsers.


  • Q: DOES IT WORK ON WINDOWS 7 AND VISTA ?
    Yes, it works without any problem on both 64bit and 32bit versions of Windows 7 and Vista.


  • Q: DOES IT SUPPORT MULTI-USER CONFERENCE ?
    Yes, it is supported, Please visit the FEATURES link for more details.


  • Q: WHAT CODECS DOES IT SUPPORT ?
    G711 A-Law, G711 U-Law, G.729 and GSM 6.10 are supported.  Please visit the  FEATURES link for more details.


  • Q: DOES WEBPHONE  SUPPORT ECHO CANCELLATION ?
    Yes, it is supported. Please visit the FEATURES link for more details.


  • Q: DOEST IT SUPPORT NOISE CANCELLATION ?
    Yes, it is supported. Please visit the FEATURES link for more details.


  • Q: DOES IT SUPPORT CALL TRANSFER AND HOLD ?
    Yes, it is supported. Please visit the FEATURES link for more details.


  • Q: DOES IT SUPPORT DTMF FEATURES ?
    Yes, DTMF generation and detection both are supported. Please visit the FEATURES link for more details.


  • Q: I WANT TO RECORD MY PHONE CONVERSATION INTO WAVE (.WAV) FILE, DO YOU PROVIDE THIS FEATURE?
    Yes, phone conversation recording feature is supported. Please visit the FEATURES link to find out more.


  • Q: WHAT ARE THE SYSTEM REQUIREMENTS TO RUN WEBPHONE ?
    A Windows XP/2000/2003/Window 7/VISTA based PC with sound card and internet connection.


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    WebPhone User Guide
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    Download your Free Softphone (x-Lite from Counterpath.com)
    x-Lite Tutorial ( How to install & use x-lite )
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